Skycric FAQ — Find answers to all your questions, right here

No. Under Skycric's policy, each individual may hold only one account. Attempting to create multiple accounts using the same mobile number, email address, or device may result in all accounts being permanently closed and all bonuses forfeited.

Some details can be updated from Account Settings after registration. However, changing your name or date of birth requires completing KYC verification. To update your mobile number, please contact our support team.

KYC (Know Your Customer) is the identity verification process. To make withdrawals or process large transactions on Skycric, you are required to submit a photo of your national ID or passport. This ensures the security and legitimacy of your account.

The minimum deposit on Skycric is just 100 BDT, applicable across all mobile banking methods. To maximize your welcome bonus, consider depositing a little more on your first deposit — see the promotions page for details.

Deposits via bKash, Nagad, and Rocket are typically credited to your Skycric account within 5 minutes. Bank transfers may take a little longer — up to 30 minutes. If more than 1 hour has passed, please reach out to our support team.

Skycric does not charge any deposit fees. However, your mobile banking provider (such as bKash or Nagad) may apply a small service charge in accordance with their own policies — this has nothing to do with Skycric.

The minimum withdrawal amount on Skycric is 500 BDT. The maximum daily withdrawal limit depends on your account level and KYC verification status. VIP members can withdraw higher amounts each day.

If your withdrawal is rejected, the funds are returned to your Skycric wallet. Common reasons include incomplete KYC verification, unmet bonus wagering requirements, or incorrect information. Contact our support team and they will explain the exact reason.

Wagering requirements refer to how many times you must place bets before withdrawing bonus funds. For example, a 30x wagering requirement on a 1,000 BDT bonus means you must wager 30,000 BDT in total. See the full terms and conditions page for details.

Skycric offers a weekly cashback bonus. If you lose a certain amount in bets during the week, a portion of those losses will be returned to you. Cashback is typically credited to your wallet every Monday and requires no separate application.

When you refer a friend using your Skycric referral link or code and they register, both of you will receive a bonus. Once your friend makes their first deposit, the referral bonus will be credited to your account. You can find your personal referral code in your account settings.

Live betting means placing bets in real time while a match is in progress. Odds shift as the game unfolds. Simply head to the Live Betting section on Skycric, pick an ongoing match, select your market, enter your stake, and confirm your bet.

Once a bet is confirmed, it generally cannot be changed or cancelled. However, certain markets offer a Cash Out feature, which lets you collect part or all of your winnings before the match ends. Where available, this option will be displayed next to the odds.

If a match is cancelled, abandoned, or voided, all bets placed on that match will be fully refunded. The funds will be returned to your Skycric wallet and can be used for further bets or withdrawn.

Yes, you can log in to both the website and the app using the same account. Your wallet balance, betting history, and bonuses are all kept in sync. You can also be logged in on multiple devices at the same time.

Yes, Skycric is an internationally licensed platform. We use 256-bit SSL encryption — the same level of security used by banks. Your personal information is never sold to third parties. You can read more on Skycric's Privacy Policy page.

If your account is suspended, you will typically be notified of the reason by email. If KYC verification is required, please submit the specified documents. If you believe the suspension was made in error, contact our support team — we aim to resolve all cases within 24 hours.

If you have a dispute regarding a bet outcome or a transaction, please contact us via live chat first. If the issue is not resolved there, send a detailed email including the match name, bet ID, date, and a description of the problem. Skycric takes all complaints seriously and investigates them impartially.